Online Services

Here to Assist You, Anytime, Anywhere.

MedBen Rx believes in ensuring that clients have ready access to the information they need when they need it. That’s why MedBen offers a variety of online customer service tools, all available around the clock.


This easy-to-navigate site, available through MedBen Access, is designed to help plan members better manage their pharmacy plan and make cost-effective prescription drug decisions.

Employers who need assistance logging in or using the site may contact their team of dedicated Account Representatives. Members can call MedBen Customer Service at 800-686-8425.

The MedBen Rx Member Prescription Portal is also available through our mobile app! Download it from the Apple App Store or Google Play (search for “MedBen”).

Documents containing protected health information (PHI) are posted electronically on this safeguarded employer site. When a document is available, you will automatically receive an e-mail notification with download instructions.

FSA Store and HSA Store simplify shopping for over-the-counter drugs and other FSA- and HSA-eligible products. When you use your MedBen debit card at the FSA Store, you don’t need to substantiate your purchase!

FSA and HSA Stores remove the guesswork from determining if your purchase is qualified for reimbursement, and offer a 100% product eligibility guarantee.

A detailed list of qualified expenses under Section 213 of the Internal Revenue Code (via the FSA Store).

To see HRA Expenses, under “The Complete FSA Eligibility List” select “Health Reimbursement Account (HRA)” from the Account drop-down box.

If you have any questions regarding qualified medical expenses under your MedBen plan, please contact MedBen FSA/HRA Customer Service at 800-297-1829 or

Frequently Asked Questions about using the debit card (PDF).

Download a list of participating pharmacies, discount stores and supermarkets that can identify FSA-eligible items at checkout using an Inventory Information Approval System (IIAS).

Download a list of participating pharmacies, discount stores and supermarkets that do not use IIAS, but 90% of whose sales come from medical care items (thus making them FSA-eligible).